Q: What exactly are Pure & Natural Pet products?
A: Pure & Natural Pet specializes in a wide range of 100% natural dog treats, chews, and supplements. Our product categories include natural chews, superfoods, meaty treats, pure pate, training treats, and nutritional supplements.

Q: What does "100% Natural" mean for your treats?
A: It means our treats are made from whole ingredients with no nasties, artificial colours, flavours, or preservatives added. We believe in providing natural, healthy options for your dog.

Q: How are the treats prepared?
A: Most of our treats are air dried. This process is used to gently remove moisture while locking in the essential nutrients, flavour, and aroma of the natural ingredients.

Q: Are your treats suitable for dogs with sensitivities or allergies?
A: Yes. We offer a wide range of unique, single-source proteins such as Venison, Rabbit, Goat, and Wild Boar, which can be excellent options for dogs with sensitive tummies or common protein allergies.

Q: Do the treats offer any health benefits?
A: Absolutely. Our products are formulated to be nutritious. Natural chews and air-dried treats can help aid in oral health as the simple act of chewing can help keep teeth clean. Furthermore, the air-dried process helps maintain high nutritional value.

Q: Do you offer grain-free options?
A: Yes, we have a selection of treats that are explicitly grain-free. Please check the product descriptions or filter options on the shop page for specific dietary information.

Q: What protein sources do you use?
A: We adhere to a philosophy of "As Nature Intended," ensuring that we use various parts of the animal to minimize waste. Our treats feature a large variety of proteins, including Beef, Lamb, Chicken, Turkey, Fish, Duck, and more.

Q: How many treats should I give my dog per day?
A: Treats should only make up a small portion of your dog’s daily calorie intake. We recommend consulting the feeding guide on the back of each pack, as calorie content varies by product and your dog's size and activity level.

Q: Are these treats suitable for puppies?
A: Many of our air-dried treats are safe for puppies from a certain age (e.g., 4 months+). Always check the specific product description for suitability and supervise your puppy while they are chewing.

Q: Should I supervise my dog while they are eating the chews?
A: Yes, we highly recommend supervising your dog while they consume any natural chews or bones to ensure they chew safely and prevent choking hazards.

Q: How should I store the treats to keep them fresh?
A: Store all treats and chews in a cool, dark, and dry place, away from direct sunlight. Once opened, ensure the packaging is sealed tightly to maintain freshness.

Q: What is the shelf life of your treats?
A: The shelf life varies by product, but generally ranges from 12 to 18 months from the manufacturing date. Always check the 'best before' date printed on the packaging.

Q: Are your products subject to any quality control checks?
A: Yes, we maintain strict quality control standards. Our products are sourced and prepared in compliance with all relevant safety regulations.

Q: Do you offer a discount for first-time customers?
A: Yes! Sign up for our newsletter to receive a special discount code (often 10% or 15% off) for your first order and get exclusive access to product updates and sales.

Q: Do you have a loyalty program?
A: Yes, we do! We love rewarding our loyal customers through our Loyalty Club. You can earn points for every purchase. These points can then be redeemed for discounts on future orders.

Q: What is your shipping policy?
A: We offer Free Delivery on all orders over £30 within Mainland UK.

Q: How long will it take to receive my order?
A: Order processing can take up to 5 working days. Once shipped, delivery is typically within 2–5 days.

Q: Can I change or cancel my order after placing it?
A: If you contact us immediately after placing your order (via email or phone), we may be able to modify or cancel it before it is processed. Once the order has been dispatched, we cannot make changes.

Q: What is your returns policy?
A: We offer a 30-day return policy with a full refund. Please refer to our Refund Policy page for full details on how to initiate a return.